Session I: A Referral Guide for Front Line Staff
Front line staff are often the first people to whom students turn when they face personal difficulties. This session, the first of a two-part series, will provide participants with the skills to effectively help students through crisis. This interactive workshop is designed to help front line staff master the art of effective referrals – from how to identify students in difficulty, to when to provide an immediate referral, where to go for assistance in emergency situations, and who to consult. We will be working from the University of Toronto information booklet entitled Connections: Identifying and Referring Students in Difficulty, as well as practicing referral skills using an interactive demonstration.
Session II: A Resource Guide for Front Line Staff
Front line staff are often the first people to whom students turn when they face personal difficulties. This session, the second of a two-part series, will build on the knowledge and skills gathered in the first session. A comprehensive overview will be presented on many of the services that can help students, particularly those with family responsibilities. Types of information that will be covered include the following:
- Overview of On Campus Student Services and their Programs
- Emergency Housing
- Child Care: Subsidies and Emergency Care
- Health and Dental Coverage
- Resources to Deal with Abuse (Spousal, Child)
- Assistance with Food and Clothing
- Culturally Specific Services and Unique Resources for Women
- Neighbourhood, Community & Social Services